Calls answered, even from the roof.

If they ask, we tell them honestly. In practice callers care about one thing: did someone pick up and help. The voice is natural, the greeting uses your company name, and it never pretends to be a specific person on your crew.

It follows the rule you set for your trade. For most contractors that means an immediate call and text to the on-call technician with the caller's name, address, and what is wrong, while the caller stays informed. If the technician does not pick up, the caller is told exactly that, the details go out by text, and the callback is tracked until it happens. Notification and confirmed handoff are two separate steps, and you see both. You define the rule per trade during setup, and you can change it anytime.

Text back catches the calls you miss and starts a text conversation. A receptionist answers the call itself, live, and handles the whole conversation by voice, including dispatch when it is urgent. Many contractors start with text back and add the receptionist when call volume grows.

It books estimate visits into the calendar your office already uses, once we connect it during setup, and sends the caller a confirmation text. Your rules for drive time between jobs and daily caps are built in, so the schedule it makes is one your crew can actually keep.

That is where it earns its keep. When a storm pushes dozens of calls in an hour, callers still get answered, emergencies get flagged first, and routine quote requests get scheduled in order. No temp staff, no full voicemail box, no jobs lost to the surge.

A receptionist hire means salary, benefits, training, and management, with nights and weekends still uncovered. This covers every hour your phones are on instead. We scope the setup together on the intro call, and nothing is listed publicly because every contractor's phones work differently.