Connect your channels
The chatbot plugs into your website chat, text messaging, and Instagram DMs. Reservation questions land in one place and get the same fast answer, and reservations it takes land in the same book your hosts use.
Service · Restaurants
Reservation Chatbot for Restaurants
Your guests message at midnight. Your hosts are busy at 7pm. A reservation chatbot answers in seconds on every channel and books tables while you run the room.
The service
What you get
A reservation chatbot is a booking layer that sits in front of your existing reservation book and talks to guests where they already are: your website, text messaging, and your Instagram DMs. It is not a robot host and it does not replace your people. It does the job your hosts cannot do during a rush, which is answer messages in seconds, check availability, and collect the booking details for confirmation.
The core logic is party size. Small parties book right away because they are simple. Mid-size parties get a short confirmation hold so the book stays accurate. Large parties and private events get routed to a human with everything collected, because a party of fourteen needs a conversation about deposits and room layout, not a confirmation screen. This keeps the automation honest: it promises only what the floor can deliver.
Waitlists are the second half. When the book is full, the chatbot quotes a real wait based on turn times, puts the guest on a digital waitlist, and texts them when the table is close. The host stand sees the same list. Guests wander instead of crowding the door, and no-shows on the waitlist release automatically to the next party.
The third piece is confirmation. Every reservation gets a day-before text with one-tap confirm or cancel. Plans change; the text catches the changes while there is still time to rebook the table. Every rebooked table is revenue that was about to walk out the door.
Setup is deliberately boring. Your reservation platform stays. Your phone number stays. The chatbot connects to your channels, learns your party rules and turn times, and we agree on a go-live timeline before you commit to anything. You get a weekly summary of bookings made, peak request hours, and unanswered questions, so the scripts keep improving without you babysitting them.
How setup works
A timeline we agree on together
Set your party logic
You define the thresholds: instant booking for small parties, confirmation holds for mid-size, human routing for large parties and events. The chatbot enforces your rules the same way at midnight as at 7pm on a Friday.
Turn on waitlists and confirmations
When you are full, guests get honest wait quotes and text updates. Every booking gets a day-before confirmation with one-tap cancel, so tables free up in time to refill them.
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FAQ
Questions owners ask
Does this replace our host staff?
No. It answers the messages your hosts cannot reach: after-hours questions, the mid-rush flood, and social DMs. Your hosts keep seating, greeting, and running the room, and they work from a cleaner book because the chatbot handled the routine bookings.
What booking platforms does it work with?
Your existing system stays the record of truth. During setup we check what you run and connect the chatbot where the platform allows it; where it does not, reservations arrive by a method you approve, like a shared inbox or a text to the host stand. If your platform does not allow a connection, we tell you on the intro call before you spend anything.
How do large parties and private events work?
They get routed to a human with the date, size, occasion, and contact already collected. Deposits, set menus, and room layouts need a real conversation, and the automation makes that conversation short by doing the intake first.
How long does setup take?
The work is connecting channels, setting party-size rules and waitlist behavior, and testing the scripts against your real FAQs before launch. We agree on the timeline on the intro call, before you commit to anything.
Let's Chat
Turn messages into booked tables
Book a free intro call and we will map your current reservation flow and show you exactly where a chatbot fits. If it does not fit, you will still leave knowing where your bookings leak.