Set normal and surge rules
Define party-size thresholds, deposit policies, and the occupancy level that triggers waitlist mode. Event dates go on the calendar in advance so surge plans run themselves when the weekend arrives.
Service · Restaurants
AI Reservations for Restaurants
Event weekends flood every channel at once. AI reservations respond in seconds, enforce your surge rules, and keep the book clean.
The service
What you get
Restaurant reservations have a surge problem. On a normal night the flow is manageable: a steady stream of requests across the website, Instagram, and text that a host team handles fine. Then an event weekend, a festival, or a playoff run compresses a week's worth of requests into a few hours, and the system breaks. Messages pile up unread, large parties get vague promises, and regulars feel pushed aside by the chaos.
AI reservations are built for both modes. On normal days, the system answers requests in seconds with your standard party-size logic: instant booking for small tables, confirmation holds for mid-size, human routing for large parties and events. On surge days, your pre-set rules take over: waitlist-first with honest quotes, deposit links for large parties, paced confirmations according to the party-size and timing rules you set.
Large parties get special treatment because they deserve it. A party of ten is a meaningful share of a night's revenue, and it needs a real conversation about timing, deposits, and layout. The automation collects everything first: date, size, occasion, contact, deposit paid. Your manager approves with one tap instead of playing phone tag for two days.
Regulars are protected by design. Your regulars list gets priority handling during surges: first pick of available times and a flag for the host. Event weekends bring new faces, but the locals who fill your Tuesday nights get first pick of the available times.
Walk-ins join the same digital waitlist from a QR code at the host stand, so there is one list instead of two competing ones. When a table frees, the text goes out, the spot holds for a set window, then rolls to the next party. The host runs the room instead of juggling a paper list and a ringing phone.
How setup works
A timeline we agree on together
Answer every channel
Website chat, Instagram DMs, and texts flow into one book with the same logic. Requests get answered in seconds, day or night, following your rules.
Handle large parties and waitlists
Big tables get deposit links and manager approval with details pre-collected. Full houses get honest wait quotes and text updates, and no-shows release automatically to the next party.
Protect the regulars
Your regulars list gets priority times during surges and a host flag on every reservation. New visitors get great service, and your regulars get first pick of the available times.
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FAQ
Questions owners ask
How is this different from a reservation chatbot?
The chatbot is the conversational front door for everyday bookings. AI reservations add the surge layer: event-weekend modes, deposit flows, paced confirmations, and regulars protection. Restaurants can run both, with the chatbot handling daily traffic and the reservations system managing the chaos.
Does it work with our current reservation platform?
Your existing book stays the system of record. We check your platform during setup and connect the AI where access allows; where it does not, reservations arrive in a form your hosts approve. We will confirm this with you on the intro call.
How do deposits work for large parties?
When a party hits your threshold, the guest gets a deposit link with your policy stated clearly: amount, deadline, and refund terms. The table is held once the deposit lands, which gives large parties a reason to keep the booking or cancel in time for you to rebook the table.
What happens during a private buyout?
Buyout dates are blocked in advance; requesters are told those dates are unavailable and offered the nearest open alternatives. Event inquiries route to your events contact with details collected, so buyout leads are captured instead of slipping through.
Let's Chat
Own the next event weekend
Book a free intro call and we will map your reservation flow and your event calendar. We will agree on a setup timeline on the call.